See below for a sampling of recent reviews of the Tour East experience.
Hello Mojtaba, we had an amazing time and totally appreciate the arrangements you made for us so thanks very much for all your help! I wanted to give special notice to Shirley, who was our guide in Beijing and Wong, her husband who was the driver.. They were absolutely amazing!
The overall agenda was good but their service went above and beyond by making suggestions we may enjoy in addition to the itinerary. Please let your Beijing office know how very pleased we were! Again thank you very much for all your help Mojtaba. I would certainly recommend your service and would contact you again in future! Thank you!!!
- CINDY BRUCE -
Many, many thanks again for arranging such a wonderful trip for us to Vietnam. We thoroughly enjoyed Hanoi again and seeing the water puppets once more. They are so unique to Vietnam. The highlight of our trip however was Mai Chau. What a really spectactular place it is, with the Ecolodge that we stayed at, set halfway down the mountainside, overlooking the valley and rice paddies for great views. It was a surprise to find that it not only had a swimming pool but that each unit had it's own pool. Decandant. Also the hotel provides bicycles. We spent many delightful hours riding on paths with our guide, between the rice paddies, travelling from one small Thai village to another. What a great trip it was. We thoroughly enjoyed it and have many wonderful memories of it. The hotels/ cruise that you chose were excellent also. Well done Steve and we look forward to our next trip through you.
- SHERRIL & JOHN NEPHEW -
Good Morning Jennifer, Well I believe that Wayne and I are over our jet lag and getting back into our home routine. Had to let you know that our trip was perfect! We had an amazing time and everything was organized to perfection. We especially loved Bagan and Inlay Lake. Our guides and drivers were wonderful- so knowledgeable and kind. They took such good care of us and we always felt safe with them. It was nice too just having the two of us since we were able to change things around a bit and had some flexibility with the tour.
Thank you, thank you for all your hard work in making sure everything went well. We think we may have the energy for one more trip to Asia, however we may have to build in some more down time!!!! Have a good day.
- LOIS & WAYNE -
We just want to thank you for arranging a great trip to China. Tour East demonstrated professionalism throughout the trip. Everything went as planned, the tour guides were fantastic and the experience was phenomenal. Your constant attention to the details in prepping our documents was appreciated.
We can only thank you again.
- KEN & MARILYN LAWRENCE -
Hi Sepideh, I just wanted to write to thank you very much for organizing what was a wonderful trip to China. We got back on Saturday night, and can say without reservation that the arrangements that you had made for us were great. Everything went smoothly, and it was particularly thoughtful that the Yangtze cruise part of the trip was planned to coincide with the Grave Sweeping holidays in China. If we had been in a city during that time, it would have been very difficult to see any of the sites! We enjoyed it all: the food, the hotels, the sightseeing. As well, the transportation arrangements within China were great. Thanks again, and best regards.
- GAIL MISRA (& MARK ROWLINSON) -
We have now returned a few days ago from our private 23 day tour of Laos and Thailand that you arranged for us. It was fantastic. Such welcoming people and such interesting countries. Thank you so much for all the arranging you did and your ideas of things to see and do and also your patience with my requests/suggestions. Everything went so smoothly: the flights; the guides meeting us at the airports; the different tours you had arranged and the guides making sure we got to the correct ticket counter at the various airports. All the guides were very friendly and helpful, plus well informed about their part of the country. And they were all very accommodating to our group re various requests/needs, etc. Was great that they all were very punctual. The drivers were excellent, very helpful in Laos where the roads are not in such good condition.The vans for touring were all very roomy for the 4 of us and our napsacks, etc. The lunches were tasty and very substantial. Thanks again. Will definitely recommend your company to anyone I know planning a trip to Asia.
- MARY FERGUSON -
Thank you so much for booking our vacation. We really loved every aspect of it. The hotels with breakfast was amazing and the tours were fantastic! We will keep you in mind for future vacations as well as refer you to family and friends. Thanks again.
- FRANCIS & SHARLENE -
The trip was a lot of fun. The private tour in Xian was outstanding and the Macau tour was also very good. Overall I would give your team high marks and if you ever need a reference we would be very happy to give one and if any of our friends make a trip to China we will give them your name. Also when we plan our next trip to China (with our granddaughter) we will give you a call.
- KEN & CINDY -
I wanted to thank you for your help with my trip to S.E Asia that I took in September. My husband and I had a fabulous time. We have never travelled with guides before so that took a bit of getting use to. But once we saw how easy it was and how difficult it could have been without the expertise of a local guide, we were quite happy that we did it that way. The guides in every city were great. The guides in Siem Reap and Saigon were particularly exceptional. It is very evident that they are very proud of the countries. The only one little negative that I will mention, is that sometimes the guides wanted to give us a bit too much history. By the end of the day, all the dates and names of historic rulers and time fames would just seem to run together. I definitely learned a lot and enjoyed seeing that part of the world.
- MARINA & RONALD-
Dear Holly, we’ve arrived back from our tour in Egypt - hale, hearty and exhilarated. I now have to find ways to make sense of everything we’ve seen and experienced. At the moment, I’m still dumb-struck. I’ll be sorting out my thoughts as I do the laundry for the next few days. I can only imagine how much time and effort you expended in conjuring such an amazing experience for folk you don’t even know. Thank you so much for being such a compassionate professional. I shall be filling in and sending you the response form in the next few days.
- NOELINE -
Hi Steve - just wanted to thank you so much for arranging our wonderful vacation. Everything went without a hitch, thanks to you. The tours and accommodation were fabulous. Once again thanks for a spectacular vacation. We will use the service again, I am sure.
- SHARON -
Just wanted to let you know my clients came back from their trip and were very happy with all the arrangements of Tour East. Will definitely highly recommend it to other clients/travelers. Thank you again.
- LILI, CARLSON WAGONLIT TRAVEL-
Hello, the trip was great and for me relaxing and yet I was able to visit places and have time to myself to do what I wanted. The people were friendly and helpful and the weather was hot, with sudden showers in both countries. The hotels were also excellent. Thanks for all your help and I am in the process of planning my next trip and will contact you at a later datE.
- LETITIA -
We were overwhelmed by the fantastic services provided by everyone. Your representatives were always ready, waiting for us and helping us with whatever we needed. Our drivers were amazing, and the guides were so knowledgeable and friendly that they made each other not only enjoyable but also enlightening. To sum it up, we had an amazing trip and we thank you for making it so.
- NATASHA & EDUARDO -
Hi Steve, Thailand was fantastic, it was the trip of a lifetime. I had no complaints. Everything went smoothly, the tour guides were awesome and I was able to immerse myself in the culture. I will highly recommend Tour East to my clients and anyone I know. You did a fantastic job putting everything together for me, thank you!
- DONATO -
I’m writing to thank you for the superb work done by Tour East Holidays, and by Steve in particular, to organize and execute our recent commemorative trip to Hong Kong and Japan. As you likely know, 52 members of our association travelled to Hong Kong, and 38 of those carried on to Tokyo, having left Canada on November 30. All of the arrangements, including flights, hotels, restaurants, coaches and tour guides exceeded our expectations in everyway. I’ve had a great deal of very positive feedback from our group members about the trip and this is due in no small part to Tour East. Steve did a terrific job, and several of our group mentioned how responsive he was in dealing with their bookings and inquiries. As the group leader, I found Steve to be an excellent partner, as he worked diligently to ensure that we had a perfect set of arrangements. It was 5 years ago that we did another of these trips (with a different travel provider) and it’s very possible that we’ll be arranging a similar trip 5 years from now, or perhaps even sooner based on the success of this one. If so, I will have no hesitation in contacting you again to be our travel partner. Thanks again and best regards.
- MIKE BABIN ON BEHALF OF THE HONG KONG VETERANS COMMEMORATIVE ASSOCIATION -
Wanted to send you a note to thank you for your assistance with organizing our Asia trip. We had a very good experience, and we wanted to thank you for your patience and suggestions in putting together such a comprehensive itinerary.
- GEOFF -
Hi Jennifer, just had to pass along that our guests thoroughly enjoyed their tour and would definitely recommend Tour East Holidays again. Everything went as planned plus it seems like a few surprises were even thrown in for them. They really enjoyed everything and I just wanted to pass that along to you. I haven't done alot with Tour East Holidays in the past but I will certainly keep you in mind for clients with future travel plans. Thanks again for all your wonderful help and coordination with this booking.
- KATHY AT ROBERT Q'S TRAVEL AND CRUISE CENTRE ON BEHALF OF GUESTS -
Good Morning Sepideh, We are back home and just wanted to thank you for a wonderful vacation. The hotels were amazing, the service was wonderful and we had a fabulous time.
Thank you for making it possible!
The tours and guides in Bangkok and Chang Mai were wonderful, friendly and pleasant to be with them.
Thanks again, we had a wonderful, wonderful time
- ROSE SHAPIRO -
I had very high expectations for Tour East given what my parents had experienced in the past. I tell you. I certainly wasn't disappointed at all, as expected you met and exceeded my expectations.
Flights: I hope you know how much I appreciate the work you did to try and get me the best value for my money in the flights. The hotels were amazing. My hotel in Bangkok was very well located with an extremely nice room and great service. The hotel in Chiang Rai was absolutely stunning. I would say my favorite Hotel though was the one in Chiang Mai. It was nice that it was more of a boutique hotel because it wasn't as busy but was extremely well located right on the river and had great service. As far as the overall tour I was actually going to reach out to you to find out who you reported to because I wanted to write them a letter to tell them how much I appreciated everything you had done. I think the tour and timelines were great and allowed you a nice I'm out of time to investigate each location and what it had to offer. I really did appreciate all the Care you put into arranging the itinerary ensuring that I had the perfect vacation which I did. Thank you
As I said to you the guide and the driver, especially the driver Jimmy in Bangkok were amazing. Extremely knowledgeable, friendly and helpful. I felt more like I was traveling with two friends then people that were giving me a tour. As I said over all everything was excellent. I'm sure this is more detail than you needed, but hopefully is helpful. I will definitely be going back to Thailand and will definitely contact Tour East to make all the arrangements. I can honestly say this was the best trip I've ever taken. I am already trying to figure out where I would like to go next and will reach out to you guys for sure. Regards.
Thank you for organizing the tour. It was good. The hotels were good and convenient. The tour guides were excellent. The bullet train and transfers were great. Recommended trip to many friends already. Looking to go to Japan again to see things we missed. Sincerely,
- SUSANNE HONG -
Good Morning Jennifer, I apologize for the delay as I have been meaning to send you an email as well.
The trip was fantastic! You did a great job. All the guides and drivers were great and very knowledgeable. Having the guide meet us in the airport when we arrived and take us back inside the airport when leaving was a service that was very much appreciated and made a big difference. The planned tour in Bangkok was perfect, we loved it all and then did a few things on our own in our free time. Like Mark, in Chiang Mia on day of touring it started off amazing as we went up the mountain and saw the different tribes and WAT but it became a little too much by the afternoon with all the temples. The elephant excursion was very educational and interactive, I think that we all have a new appreciation for elephants. Again Jennifer you did a great job and I would recommend you to anyone and everyone(already have) going to Asia. Thanks very much.
- DENA VELTRI -
Thanks for another excellent Tour East custom tour. The Hotel was great in Hong Kong. The Cambodia section was fantastic; our guides were wonderful, the hotels were top notch, and the tours fully met all of our expectations.
- NANCI & JOHN WOMERSLEY -
Hi Holly: I have attached a scanned tour evaluation survey covering our trip but their limited content doesn't do justice to how much we enjoyed it. You did a great job in tailoring the trip to our wishes and the service providers chosen were very good. It was a definite plus to have selected premium economy seats on Cathay Pacific for the trans pacific flights and even garnered us an upgrade by Cathay at Bangkok for our shorter flight to Hong Kong. These service providers chosen really perform at a high level...perhaps the Asian way!! Hong Kong was good, Bali great at the resort, but Thailand was superb in every respect! What really stood out for us on the trip was the quality of the hotels/resorts and service levels received from all. Of particular note was the service provided in Bangkok. The guide's name is Belle and she really went out of her way to make our visit and tours great as well as advice for the Bangkok airport &connecting flights. We had a wonderful experience in the Bangkok portion of the trip and found that Koh Samui was just excellent as a resort area for relaxing and leisurely strolls. Please pass these comments on to anyone that they apply to. Again, Thank You for all of your good work in making our trip a wonderful holiday and lasting experience!
- ELLIOTT & MARG MACMILLAN -
Hello Bessie, thank you for the wonderful work you did for Cathy and me this spring to line up our tour of China. You arranged a two-week, private tour for us, starting in Beijing and finishing there. The guides and drivers were all truly professional and friendly. We always felt very safe in every part of China. The guides, who are all native Chinese, spoke English clearly and well. They were well-informed and really seemed to enjoy their work. All of them added little personal touches to improve on things, but Arthur in Beijing and Jay in Guilin were especially helpful. Arthur knows and loves the history of China so well and Jay made sure we had wonderful meals in lovely restaurants. The drivers and their cars were always spotlessly clean, well-maintained and the driving in cities of 20 million people was amazing. We always arrived on scene, on-time and safely. The guides all accompanied us right to the airline check-in counters as we left each city and spoke up for us to the airline people and smoothed out any possible hiccups. This was really valuable help. The dumpling dinner, Terra Cotta Warriors and musical show in Xian were wonderful. So, there you have it. We really enjoyed the tour and the people and facilities Tour East are employing in China are excellent. I would certainly recommend your company to anyone and we have been mentioning Tour East, by name, to all of our friends who are asking about our trip. Thank you again for your help in quickly and personally setting up our wonderful tour.
- JOE & CATHY -
Hi, Steve, we are back from the Burma trip. Overall, everything went well and we enjoyed the experience of visiting Burma which has lots to see. Your local agent did a good job in both transportation and accommodation arrangements with respect to the conditions in Burma. All flights were on time, we did not lose our luggage, local cars have air con, drivers are OK, no stomach problems from food. We are satisfied with the services of the guides. We have no problem recommending to our friends about Burma as a tour spot and Tour East for tour arrangements. The Best Western hotel at Bangkok's airport for overnight stay was a good recommendation as well.
- FRANK & JULIA -
Hi Steve, we have returned from our trip to China, and are raving about both the trip and your preparation and thoughtfulness. Please feel free to use this letter in any future advertising, as it is really sincere and from our hearts. Your itinerary was perfect, and concentrated on the"must sees", and yet was flexible enough to make changes as we saw fit. Each and every guide was excellent. Not only were they very knowledgeable but they were very likeable people. Each hotel seemed to be better than the last, and their positioning was excellent. The only two complaints that we have, are that the trip was a little too short, and that the weather did not co-operate in Hangzhou. China blew away every pre-conceived notion that we had. We loved it and were very impressed with the people and the Country. Thank you very much for a super trip, and for your many suggestions and tips, all of which proved to be a great help. We will hopefully travel to Asia again, and will not even consider doing it with any other Company, but yours. We were very impressed with your knowledge, professionalism and contacts.
- DEBBI & DERIK -
Hello Steve, we returned from our Indochina trip last month and I wanted to take a minute to thank you personally for all your hard work in preparing our trip. Every aspect of the tour was professional, fun and executed seamlessly. The guides were fabulous - knowledgeable, flexible, and most importantly fun to be with. We greatly appreciated the drivers, who faced challenges behind the wheel I have never seen before. I thought the driving in Istanbul was a bit over the top, until I came to Vietnam, particularly Hanoi. The accommodation was very good, food was delicious, particularly in Vietnam, where I fell in love with the country, coffee and food. I was particularly impressed with our Hanoi guide (Long) who carried the responsibility for our introduction to Vietnam which set the tone for our entire tour. His knowledge, interpersonal style and humor made him a good ambassador for his country and Tour East. I will have no difficulty recommending Tour East and look forward to using your services again. I notice you have some tours to South Africa! Thank you so much for all your help, recommendations and patience for making this a trip of a lifetime.
- BRENDA -
I would like to add my warmest and heartfelt thanks. The trip was more than we could have ever imagined it would be, due to your hard work and dedication.
- SANDRA, CRESCENT SCHOOL -
We are back now. We wanted to say thank you very much for all of your help, time and patience. the trip was great. We had so much fun. Thailand is such a beautiful place and the people were amazing.
- SOLISH FAMILY -
Thank you so much for planning such a wonderful trip. We enjoyed it immensely. We have sent our evaluation back to you by mail. Everything worked well. We certainly saw and did many things. Our days were full, but we thoroughly enjoyed them. After our busy days, it was lovely to relax in the beautiful hotels you chose for us.
- MARION & RITA -
Just a thank you for arranging our wonderful trip to Thailand. Everything went very smoothly and could not have been better. Our resort in Krabi was out of this world and if it was not for the distance, we would have gone back. Please recommend to other customers that they stay for more than three days as the accommodation, food, service, views and ocean were out of this world!
Thank you and look forward to using Tour East again.
- ILONKA -
Hi Steve, the trip seems like such a long ago already. It was a great holiday - all your plans went smoothly. Transport and hotels were all good. Thailand and Cambodia was very hot, HK was cool and balmy in comparison!
We really enjoyed Phuket and Chiang Mai hotels and activities – the amenities were awesome, the tour guide we had was knowledgeable and engaging (also very helpful in making suggestions for doing things on our own time). We had a fun time with the elephants and wished we had more time there. There was so many street food and markets to explore and we enjoyed just wandering in the evenings. Siem Reap was a surprise – the ruins was much more than we expected. It was amazing that we could explore up close (unlike in western countries).
- BONNIE TSE -
Elaine and I are back from our trip to China and we are just getting over jet lag.
Just a note to thank you and Tour East for your trip plans, choice of hotels, and driver/guide partners in China. We had a wonderful time and have no hesitation to highly recommend Tour East to our friends and family.
The choice of hotels were first rate. The best hotels were the JW Marrirott, Chengdu, Eden Club House, Wuzhen and the Fairmont Peace in Shanghai.
The guides and drivers were all efficient and helpful. Transportation was well organized and always on time.
Please express my appreciation to your management on a very enjoyable trip. Best regards,
- RAY & ELAINE -
Hi Sepi, with the excitement of coming home and getting ready for Christmas, it suddenly struck me that I had neglected to thank you for all your work on our behalf. Our trip to Thailand was everything we hoped it would be. The hotels were FANTASTIC, truly unique and memorable. We appreciated that the itinerary was varied and each day seemed fresh and different. The guides did a terrific job of accommodating our special needs; as an example, we made an unscheduled stopped at a rice farm when I shared our confusion about rice farming with our guide. This will always be one of our favourite trips. Thanks again for all your work.
- CHRISTINE DELANEY FOR BRIAN, WENDY & ALLAN -
As far a trip arrangements go,there were remarkably few hitches. The flights to and from India were fine (but long), with no problems with the transfers in Frankfurt. The Tour East arrangements were exactly as described and we were extremely satisfied with that tour. There were no problems with our flights, we were met at the airport and accompanied for the entire tour by either a representative or a guide, the hotels were satisfactory (including meals where those were included), the site tours were not rushed and the guides were knowledgeable and spoke English well. Our train back to Delhi from Agra was delayed by fog so we got in very late, but the agent was already adjusting our next day's itinerary by the time we arrived, planning to start later in the morning and arranging a late check-out time with the hotel, both of which we much appreciated. Our daughter warned us about extra charges appearing out of the blue (because in her experience that happens a lot in India) but there were none. I would have no problem recommending Tour East to anyone planning a trip to India.
- DOUGLAS & KATHLEEN -
Bessie, we’ve just heard from our client upon his return and he had nothing but accolades describing his tour guides in Vietnam and how wonderful all the 5 Star hotels were that we had booked for them. I’m so pleased that we had upgraded everything for them and also they “loved” the Granvia Hotel in Kyoto. Without a doubt, they just couldn’t stop talking about how all the trains left from here and were always on time. Everything was absolutely perfect Bessie, and I just wanted to let you and also Tour East know just how great your Company is and the professionalism of the staff---meaning you!!!!Thanks again for all your help with that file—I know it was difficult, be we made it through every single change.
- WD WORLD TRAVEL LTD -
Hi Steve - once again you arranged a fabulous trip! Cappadocia is truly amazing and I am sorry that more people aren't aware of it.The hotel was exquisite and the staff were very, very helpful.The town it was in was charming. I would highly recommend it. The tour guide was very good and I didn't feel uncomfortable at all. All in all a wonderful trip yet again. Thank you.
I want to thank you and your staff for such an excellent trip especially at the low price offered. The guides on all our tours were great; very friendly and knowledgeable and were more than willing to go out of their way. We definitely want to take more trips with Tour East and I will certainly be singing my praises to everyone I know! Thanks again – this was the very best trip/tour I have been on!
- CAROL -
Elaine and I wanted to take a moment and give you some feedback on our experiences in Asia. All in all, we were thrilled that we used Tour East. Your high level of service was key in our trip being a huge success with our over 100 clients. The tour guides were all excellent. We had an issue with a bus in Siem Reap and the next morning they had a new bus waiting for us. The amount of knowledge these tour guides had was outstanding. And every single hotel was awesome!!! Steve, we will definitely use Tour East in the future. YouR high level of customer service was amazing and as I stated earlier was instrumental in the success of our groups vacation experience!
- EXPEDIA, CRUISE SHIP CENTERS, BRITISH COLUMBIA -
Hello, Steve, we were greatly impressed with the service all through our vacation. We found people always very nice and always helpful, even beyond expectations. Of course, Japan's culture is extraordinary, and we are both still having dreams about our experiences there. We have no complaints about the accommodation; the hotels were very good, with excellent locations in the big cities. The Kowaki-en in Hakeno was perhaps a little less so, since it lies a bit apart, at the outskirts of town. It didn't trouble us, though. All in all, an exceptional holiday which we shall be only too pleased to recommend to others.
- GUY & INGRID -
Hello Jennifer, we have just returned from our holidays in Asia, and would like to thank you for planning an excellent package for us in Beijing. We are more than pleased with everything. The Peninsula Hotel was simply fabulous! The room was really fantastic and morning breakfast was more wonderful than expected. The tour was very well organized - both transportation and guide were excellent. It was a very positive experience. Every detail was carefully taken care of by the guide in Beijing. We look forward to booking more tours with you in the future. We got the name of your company from a relative, and will definitely highly recommend you and Tour East packages to our friends and relatives. Thank you very much.
- RAYMOND, MAGADALENE & PIERRE -
Hi Bessie, my clients recently returned from your Best of China and Yangtze River Cruise Tour and had a wonderful time. They ended up with their own private car and guides where ever they went. Mrs. Sharp had no issues with the food as her MSG problem was always taken care of. Thank you very much for your assistance on this file and I look forward to working with you again in the future.
- CARLSON WAGONLIT TRAVEL ON BEHALF OF THEIR GUESTS -
Good Day Steve, I just thought I would report back to you the feedback from the Epplers’. Starting with the Raffles Hotel in Beijing, M/M Eppler were most impressed with the hotel, but more importantly with staff that greeted them upon arrival. Superb service was provided for their stay, and the private tour they had to the Great Wall was a singular highlight. In Shanghai, the Peninsula Hotel was superb, and the location and their room, along with the service out did the Raffles, just a fabulous experience. Most enjoyable stay!! All flights were excellent, and all meals were excellent as well. Mr. & Mrs. Eppler prefer busy, educating vacations of a short duration, and their vacation provided by Tour East holidays exceeded their expectations, and I thank you, Steve, for your attention to detail in making this a very pleasurable experience.
- LES LEE ON BEHALF OF CLIENTS MR. &MRS.EPPLER -